Troubleshooting Login Problems

What's My "Member Email"?

Your member email is the primary email address we have for you and where we send correspondence. If at any point you'd like to update your email address on file, simply log in with the existing address on file, clicking "Update My Contact Information," and provide your new email address. Going forward, this will be the email used to log in.

Forgot Your Password?

Your password is case sensitive, meaning you do need to use appropriate capitalization, i.e. Smith or Smith-Jones. For security purposes, we encourage members to update their password upon logging by clicking the "Manage My Account" link in the left sidebar. If you've updated your password and have forgotten it, submit your information via the "Forgot Your Password" form, and you will be sent a link to reset it..

Membership Expired?

No problem. Your account is still valid, even if your membership has lapsed. Simply use the email address you have/had on file with us, along with your default password (last name). If you're still unable to log in—even after trying your various email addresses—give us a call at 800-458-2267 and we'll get you set up.

Still Can't Login?

Check your email address. Be sure you're using the correct email address. Remember, it's the address we have on file for you—maybe even an old one you don't use anymore.
No email address on file? Perhaps we don't have an email address on file for you? Please contact us at expectmore@abmp.com, or call 800-458-2267, and we will be happy to update the information and enable you to log in.

Otherwise, consider the following:

Check Your Cookie (Privacy) Setting

A "cookie" is a bit of information a website writes to your computer so the site recognizes you when you return or log in. ABMP online properties only use cookies to track session information. No personal information is stored. If your computer setting doesn't allow cookies, then the website can't recognize your login. To check your cookie setting in Internet Explorer:

Select "Tools" from your menu bar
Click "Internet Options"
Select the "Privacy" tab
Set your privacy setting at medium

Check Your Security Settings

Your security setting manages safe Internet browsing. If you're unable to login to the ABMP Members section, it may be because your security setting is too high. To check your security settings in Internet Explorer:

Select "Tools" from your menu bar
Click "Internet Options"
Select the "Security" tab
Set your security setting at medium

Still Having Issues?

Contact ABMP at 800-458-2267, 7:30 a.m.-5 p.m. MT, Monday-Friday. Or email expectmore@abmp.com.

Ohio Adopts Interstate Massage Compact

06/28/2024

The Ohio legislature adopted Senate Bill 56 on June 21, becoming the second state to enact the Interstate Massage Compact. Massage therapists will soon be able to obtain a multistate license that will reduce holdups and delays that often occur when moving to a different state.

US Department of Education 150% Rule Update

06/24/2024

A federal judge has granted a preliminary injunction that halts the enforcement of the US Department of Education’s new Bare Minimum Rule, also known as the “100% rule,” until the court takes further action. This is the first step in what could be a lengthy battle to ultimately delay enforcement of the rule, providing schools more time to adjust their programmatic standards, or overturn the rule altogether. Find out more and what your school needs to do to prepare.

Colorado Bill Requires Local Background Checks

06/21/2024

Governor Jared Polis signed into law House Bill 24-1371, requiring local government (counties, cities, or municipalities) to conduct periodic criminal background checks for massage establishment operators, owners, and employees.